Returns and Cancellations

Returns

If you are not 100% satisfied in any way with an item you have received, please Contact Us within 7 calendar dates of receipt.  Returns can be made once authorised by Customer Service.

Our site is aimed at customers who have already purchased and experienced the product.  If you have ordered the wrong product, then you can still return it for an exchange but please note that the items must be unopened and unused and you will have to bear postage costs.

We are happy to refund postage costs if the item is defective or sent due to our error.

• Name and address
• A copy of your delivery note or your order number
• Return authorisation (obtainable from Customer Service)
• Reason for return

Please ensure all items are packed securely to prevent any damage in transit.  We also suggest sending via registered or insured post so the parcel can be traced.

Cancellations

We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent prior to that.

You can request to cancel your order through Contact Us within 2 hours of the order being placed.  Any request received after that we will attempt to change but regret in most cases order, packing and dispatch will already have taken place.